Doug Kennedy

About Doug Kennedy

Doug Kennedy id the  President of the Kennedy Training Network, Inc. a leading provider of customized training programs and telephone mystery shopping services for the lodging and hospitality industry. Doug continues to be a fixture on the industry’s conference circuit for hotel companies, brands and associations, as he been for over two decades. Since 1996, Doug’s monthly hotel industry training articles have been published worldwide, making him one of the most widely read hotel industry training authors in the world

Recent Articles by Doug Kennedy

Increase sales

One Task Every GM Or DOS Should Do Right Now To Increase Group Sales Revenues

Back To Basics On Nov 12, 2016  By  0

With group demand growth having leveled off or declined in most hotel markets, General Managers and Directors of Sales are looking for ways to capture Read More

Hotel Sales vs Hotel Revenue

Train Your Hotel Sales Team To Tell Stories Not Just Quote Rates

Hospitality On Nov 8, 2016  By  0

As marketing professionals across all industries know, the concept of storytelling is an integral component for success in today’s environment. You can see this approach Read More

Hotel Spa Reservations Training Tips

Resort Reservations Agents: It’s NOT Our Job To Help Them Find What’s Available, But Rather To Help Them Decide To Book Right Now

Reservation On Aug 8, 2016  By  0

Besides providing reservations sales training and telephone mystery shopping for the lodging industry, many companies have hired me to do consulting regarding their overall sales Read More


Training Your Team For Upselling By Room Type And By Rate Option

Reservation On Jul 15, 2016  By  0

After several years of solid RevPAR growth, most hotels are now seeing the increases slow. Of course each market is different, but this leveling off Read More

Why Guests Still Call Your Voice Reservations Channel And What You Should Do About It

Why Guests Still Call Your Voice Reservations Channel And What You Should Do About It

Reservation On Feb 26, 2016  By  0

If someone would have surveyed hoteliers in the early 2000′s as online bookings were growing exponentially each year, few would have predicted that by now Read More

catering sales

Tips for catering sales training in 2016

Resturant On Jan 24, 2016  By  0

Although much has changed in recent years regarding the profession of hotel catering sales, one fact that remains the same is that it can be Read More

14 tips to close the sale at your hotel

14 tips to close the sale at your hotel

Hospitality On Sep 20, 2015  By  0

Hotel salespeople are inundated with booking inquiries from meeting planners and guests alike. Closing those sales starts with a good first impression. One thing most Read More

Check List

Hotel Front Desk Training Checklist Circa 2015

Hospitality On May 26, 2015  By  0

If someone would have surveyed hotel managers 15 or 20 years ago about the future role of their front desk staff, my guess is that Read More

If You Think Voice Reservations Channels Produce Less, They Will!

Hellooo! If You Think Voice Reservations Channels Produce Less, They Will!

Reservation On May 6, 2015  By  0

As my frequent readers know, I often write about the importance of voice reservations as a distribution channel, even in today’s online world where we Read More

How to convert calls, lower distribution costs

How to convert reservation calls into sales with lower distribution costs

Reservation On Mar 28, 2015  By  0

Hotel revenue managers are looking to reduce distribution costs by encouraging direct bookings; however, most only are focusing on increasing online bookings at their hotel Read More