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Recent Articles by John Kearney

Why are hotels sleepwalking into a state of increased OTA dependency?
For over the 15 years that I have been within this industry, independent hotels here in Europe have been always dependent on agencies – initially Read More

Using Facebook Messenger to increase guest satisfaction and RevPar performance
Hotels have in general been slow at introducing new ways to connect and interact with their guests directly to their mobile, especially considering a vast Read More