Serge Chamelian

About Serge Chamelian

Serge Chamelian is the managing partner and co-founder for h-hotelier the hospitality services firm that offers a holistic approach to business intelligence solutions, revenue management consultancy, and training and development programs among many others.

 H-hotelier product h-enigma simplifies the concept of business intelligence, making it affordable and very easy to use and understand, while at the same time keeping its rich aspect as one of its main strong point. h-enigma consist of a reporting tool with a yield, CRM and shopping module incorporated in it.

 h-hotelier brings together talented professionals in the hotel industry to help your company streamline its processes to enhance its profitability and improve its overall performance.

Recent Articles by Serge Chamelian


Using data mining and analytics to your hotel’s advantage

Back To Basics On Sep 11, 2015  By  0

The hospitality industry is known as a highly customer-centered business and accumulates large amounts of customer data from central reservation systems (CRS), property management system Read More

Reputation management- its impact on hotel revenue

Reputation management: its impact on hotel revenue

Hospitality On Sep 6, 2014  By  0

So firstly, what actually is Reputation Management? Reputation Management is the managing of a company’s reputation – most companies will implement it through three separate Read More

A closer look at technology in hotels

Tech On May 26, 2014  By  0

Consumers are becoming very sophisticated about technology in their professional and personal lives and this in turn raises their technology expectations from hotels. Indeed,  the Read More

Hotel Matrics

RevPAR, GOPPAR, ProfPAR: Which Is A KEY Metric?

Back To Basics On Sep 8, 2013  By  0

Everyone has heard of RevPAR and its importance to the hotel industry, but is it still the preeminent measurement tool to assess financial performance of Read More

Hotel’s Future Performance

Effective Room Forecasting is Key to the Hotel’s Future Performance

Forecasting On Apr 1, 2011  By  0

Hotel forecasting is the ultimate resource for anticipating the future performance of hotel’s key metrics – occupancy, ADR (Average Daily Rate), and RevPAR (Revenue Per Read More

How To Maximise Revenue and Minimize Costs

How To Maximise Revenue and Minimize Costs

Revenue Management On Feb 1, 2011  By  0

Some of today’s most profitable hospitality organizations are the lowest-cost competitors in their industries. Where these organizations really shine is in getting the balance right Read More