Earn and Re-Earn Your Customers’ Loyalty

Earn and Re-Earn Your Customers’ Loyalty

Hospitality On Jan 12, 2012  By  0

When I am traveling in the U.S., my favorite airline is Southwest Airlines. It is very obvious to me that Southwest understands that customer service Read More

Hops and dreams for hospitality

Hopes and Dreams for 2012: What Will the Hotel Industry Look Like Next Year?

Hospitality On Dec 30, 2011  By  0

With the New Year comes new goals for the hotel industry. Beyond the traditional ADR and RevPar benchmarks, hoteliers looking to make the most of Read More

Measuring Hospitality and Guest Service Efficiency

Hoteliers Should Utilize New Tools For Measuring Hospitality and Guest Service Efficiency.

Hospitality On Dec 27, 2011  By  6

Most hoteliers I meet these days seem to be well-aware of the importance of providing great service to each and every guest.  Given the proliferation Read More

Top 10 Hospitality Industry Trends for 2012

Top 10 Hospitality Industry Trends for 2012

Hospitality On Dec 24, 2011  By  0

The upcoming year is projected to be a better and brighter one for the hospitality industry, but what are the new factors driving the market Read More

Customer Service

How to achieve great customer service

Hospitality On Dec 20, 2011  By  0

The service your guests receive will often be the most memorable part of their stay. Few people will return by choice, where they’ve experienced poor Read More

Measure of Hotel Performance

Guest Satisfaction Index: the Next Big Measure of Hotel Performance?

Hospitality On Aug 24, 2011  By  0

 Traditionally, hotels have made pricing decisions based on a combination of demand forecasts, supply, operating costs, competitor activity, and gut feel. Market performance is measured Read More

Room Style

Hot hotel room style

Hospitality On Apr 12, 2011  By  0

In the hotel business the initial impact your room has when you turn the key and walk in is priceless. Hotel decorators understand the psychology Read More

Ten Things Hotels Won't Tell You

Ten Things Hotels Won’t Tell You

Hospitality On Mar 25, 2011  By  0

  1. “In tough times we have to discount—creatively.” For the hotel industry, 2009 was the worst year since the Great Depression, and last year Read More

new Customers

Do you really need new Customers? What Hospitality Businesses can learn from Retail

Hospitality On May 4, 2010  By  0

Many in the Hospitality Industry felt they knew everything about the Customer Experience. Even the very definition of Hospitality percolated with terms like care, attention, Read More

improving hotel customer service

Five tips to improving hotel customer service with user generated reviews

Hospitality On Mar 10, 2010  By  0

Providing a consistent level of quality customer service is always a work in process for hotel managers.  Couple that with the fact that the labor Read More