Battle for guest experience , Hotels vs OTAs

Battle for guest experience , Hotels vs OTAs

Hospitality On Mar 18, 2015  By  3

The war between hotels and OTAs to control the guest experience has moved on property. The winner of this battle stands to benefit from the Read More

Negotiations-signpost-300x300

Top ten things to consider when negotiating a hotel management agreement

Hospitality On Mar 15, 2015  By  0

  In my experience, when both owners and operators reach the end of a hotel management agreement negotiation there are always things that potentially could Read More

The 10 Secrets Behind Hotel Experiences That Drive Marketing & Revenue

Hospitality On Feb 14, 2015  By  0

When guests have positive experiences at your hotel, they can make important contributions to your online hotel marketing efforts. That’s why it’s critical to meet – Read More

Hospitality Trend

Top 10 Global Trends that will Impact Hospitality in 2015

Hospitality On Jan 29, 2015  By  0

We asked our partners at the Cornell Center for Hospitality Research to comment on what they are seeing in terms of trends that will impact Read More

The Master List of Worldwide Hotel Openings in 2015

The Master List of Worldwide Hotel Openings in 2015

Hospitality On Jan 10, 2015  By  0

Once again, we’ve scoured the globe internet to bring together the The Master List of Worldwide Hotel Openings for the new year. But this year, we’ve did our best Read More

The 15 actions for Hospitality Executives to take in 2015

The 15 actions for Hospitality Executives to take in 2015

Hospitality On Jan 10, 2015  By  0

By now you have seen dozens of articles with trends and predictions for what the hospitality industry should expect in 2015. I’m not going to Read More

Best Practices for Hotel Telephone Mystery Shopping

Best Practices for Hotel Telephone Mystery Shopping

Hospitality On Jan 6, 2015  By  0

If your hotel or call center is like most in the industry, chances are that you experienced a notable resurgence in phone inquiries for hotel Read More

Teach Your Guests About BAR Rates

Teach Your Guests About BAR Rates

Hospitality On Dec 18, 2014  By  0

Do your guests know what BAR stands for? Not likely. Unless they have worked or are presently working in the hotel industry, chances are correctly Read More

Effective Front Desk Upselling

Effective Front Desk Upselling Increases Online Reputation by 25% While Driving Added Property Revenue

Hospitality On Dec 18, 2014  By  1

Implementing effective upselling methodology into a hotel’s front desk protocol has long been demonstrated to have a substantially positive and immediate effect on property revenues. Read More