Align Departmental Goals with the Hotel’s Goals to Increase Revenue and Employee Satisfaction

Hospitality On Apr 18, 2014  By  0

It is 2:00PM on a Monday. Beth, the salesperson, has decided she needs some caffeine so has stepped away from her desk. Her phone rings Read More

the right business strategy

Do you think your hotel has the right business strategy?

Hospitality On Mar 3, 2014  By  0

Your business strategy approach can influence so many different aspects in your company, from where you put your leadership and management focus, to how you Read More

Customer Service 1

It is against company policy , words you must never say to a guest

Hospitality On Feb 15, 2014  By  0

Have you ever walked into a store or been a guest at hotel and had a problem that was “out of the ordinary”? Of course Read More

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The World’s Most Exclusive Hotel Suites

Hospitality On Feb 13, 2014  By  0

With Valentine’s Day just two days away, Wealth-X, the world’s leading ultra high net worth intelligence and prospecting firm, reveals the world’s most exclusive hotel Read More

The 14 actions for hotels in 2014

The 14 actions for hotels in 2014

Hospitality On Jan 20, 2014  By  0

Here are my 14 actions that our analytic hospitality executives should put on their “to do list” in 2014.  Five are higher-level – helping you Read More

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Top Ten Hospitality Industry Trends in 2014

Hospitality On Dec 14, 2013  By  0

1- Millennials will become the core customer within the hospitality and travel industries over the next five to ten years. The majority of airlines, hotels and Read More

Incentivizing Staff

Incentivizing Staff to Reduce Expenses and Improve Revenue

Hospitality On Nov 15, 2013  By  0

Insanity: doing the same thing over and over again and expecting different results.” – Albert Einstein One of my favorite sayings, but unfortunately, where employee Read More

Customer

5 Phrases That Should Never Be Used In The Customer Service Business

Hospitality On Sep 25, 2013  By  0

“Customer Service” is a term that too frequently is used as a catch-all for the experience received or given in today’s business world. But what Read More

Employee Curiosity

The Hotel Employee Curiosity and its Effect on Differentiation of Hotel

Hospitality On Aug 29, 2013  By  1

One of the advantages which the Hotel obtains from experiential hospitality is to perceive the guest in a different way, achieving to get to his Read More

Staff traning 1

Advice to Graduating Hospitality Students from a Seasoned Hotelier

Hospitality On Aug 22, 2013  By  0

When I graduated from the Blue Mountains International Hotel Management School, I was hungry to prove that I had what it took to “make it” Read More