7 Reasons Why Your Customers Are Leaving You

7 Reasons Why Your Customers Are Leaving You

Hospitality On May 2, 2014  By  0

When complaining customers walk away from your business, it’s easy to understand why. What about those who go quietly? If you think about it and Read More

5 Steps to Making Your Customer Service Really Shine

5 Steps to Making Your Customer Service Really Shine

Hospitality On Apr 29, 2014  By  0

Whatever your business is, your customers don’t really care how good and unique your products or services are. Unless they are 100% satisfied with the Read More

Align Departmental Goals with the Hotel’s Goals to Increase Revenue and Employee Satisfaction

Hospitality On Apr 18, 2014  By  0

It is 2:00PM on a Monday. Beth, the salesperson, has decided she needs some caffeine so has stepped away from her desk. Her phone rings Read More

the right business strategy

Do you think your hotel has the right business strategy?

Hospitality On Mar 3, 2014  By  0

Your business strategy approach can influence so many different aspects in your company, from where you put your leadership and management focus, to how you Read More

Customer Service 1

It is against company policy , words you must never say to a guest

Hospitality On Feb 15, 2014  By  0

Have you ever walked into a store or been a guest at hotel and had a problem that was “out of the ordinary”? Of course Read More


The World’s Most Exclusive Hotel Suites

Hospitality On Feb 13, 2014  By  0

With Valentine’s Day just two days away, Wealth-X, the world’s leading ultra high net worth intelligence and prospecting firm, reveals the world’s most exclusive hotel Read More

The 14 actions for hotels in 2014

The 14 actions for hotels in 2014

Hospitality On Jan 20, 2014  By  0

Here are my 14 actions that our analytic hospitality executives should put on their “to do list” in 2014.  Five are higher-level – helping you Read More


Top Ten Hospitality Industry Trends in 2014

Hospitality On Dec 14, 2013  By  0

1- Millennials will become the core customer within the hospitality and travel industries over the next five to ten years. The majority of airlines, hotels and Read More

Incentivizing Staff

Incentivizing Staff to Reduce Expenses and Improve Revenue

Hospitality On Nov 15, 2013  By  0

Insanity: doing the same thing over and over again and expecting different results.” – Albert Einstein One of my favorite sayings, but unfortunately, where employee Read More


5 Phrases That Should Never Be Used In The Customer Service Business

Hospitality On Sep 25, 2013  By  0

“Customer Service” is a term that too frequently is used as a catch-all for the experience received or given in today’s business world. But what Read More