ght Hotel Fees That May Surprise You

Eight Hotel Fees That May Surprise You

Hospitality On Jun 27, 2013  By  0

We’ve come to expect fees for hotel WiFi and parking, but as lodging fees pile up, there are some that may come as a surprise Read More

the-four-seasons-is-the-luxury-hotel-on-the-island-tourism-now-fuels-the-local-economy-since-the-pineapple-industry-died-off

Ten Quick Ideas for Summer 2013 for Hoteliers

Hospitality On May 22, 2013  By  0

Ah, the long hot days of summer. Plenty of sunshine, plenty of heat. While many properties are hoping for their best few months, here are Read More

The Wild, Wild West of Hotel Star Ratings

The Wild, Wild West of Hotel Star Ratings

Hospitality On Apr 27, 2013  By  0

When most hoteliers think about the factors that have an effect on their revenue management strategy, they think of RevPAR, ADR and occupancy. They think Read More

Ten Most Valued Hotel Amenities for Business Travelers

Hospitality On Apr 19, 2013  By  0

Clean rooms and comfortable beds are important, but today’s business travelers want a lot more than that. If you own a hotel and are interested Read More

Star rating

5 Stars vs. 4 stars: What’s the difference? Exclusive

Hospitality On Mar 6, 2013  By  0

Championship winning coaches have a habit of demanding excellence from everyone on their team. They never tolerate mediocrity from anyone. Incredibly high standards are discussed Read More

What Makes Good Hospitality in a Hotel

What Makes Good Hospitality in a Hotel?

Hospitality On Dec 27, 2012  By  0

In much of the Western world, traditional hospitality is becoming a lost art, however: There are many things that make for good hospitality and a Read More

Five Online Reputation Management

Five Online Reputation Management Tools to Help You Preserve Your Company’s Good Name

Hospitality On Dec 15, 2012  By  0

Web 2.0 has revolutionized the way news is created nowadays and the way it’s shared across the Web’s communities. Sometimes, it takes just one tweet Read More

Hospitality Industry Trends for 2013

Top 10 Hospitality Industry Trends for 2013

Hospitality On Dec 5, 2012  By  0

The landscape is evolving quickly as content marketing replaces advertising campaigns, mobile merges even more with social networks and travelers are open to spending more Read More

From Pricing Complaints to Personal Attacks  How to Respond to Challenging Guest Reviews

From Pricing Complaints to Personal Attacks: How to Respond to Challenging Guest Reviews

Hospitality On Nov 26, 2012  By  0

Responding to online reviews has become routine for many hoteliers, and yet every once in a while a real zinger comes along that makes you Read More

The 8 Things You Should Never Say to a Client

The 8 Things You Should Never Say to a Client

Hospitality On Sep 15, 2012  By  0

They say words make up just 10 percent of communication, while things like body language and voice inflection make up the majority. But words are Read More