Tea Time With the GM Communication Program

4 at 4: Tea Time With the GM Communication Program Part II

Hospitality On May 24, 2012  By  0

Items to be assembled before the meeting are all the invitee’s personal files, and the tea trolley, with the GM’s computer, mobile phones and office Read More

Give More to Get More

Article 10 – Give More to Get More…

Hospitality On May 19, 2012  By  0

Hugo Chavez considers Fidel Castro to be his. Richard Branson says that Freddie Laker was one for him. Apparently, the late Ayrton Senna played the Read More

Managers Are from Mars, Employees Are from Earth…

Managers Are from Mars, Employees Are from Earth…

Hospitality On May 19, 2012  By  0

“I think the challenge for many managers is not to bring out the best in their employees; instead, they ought to stop bringing out the Read More

The hospitality language

Train Your Hotel Team To Use The Language Of Hospitality: Part Two

Hospitality On May 19, 2012  By  0

As we have said, there is no doubt that non-verbal signals such as eye contact, body language, and facial expressions strongly help convey meaning during Read More

Experience The Great Play of the New Hospitality

Experience: The Great Play of the New Hospitality

Hospitality On Apr 19, 2012  By  0

  As I mentioned in other articles, Experiential Hospitality is based on the design of positive holistic experiences on the guests. This design is very Read More

Hotel Experience - General vs Special

Hotel Experience: General vs Special

Hospitality On Apr 8, 2012  By  0

When we say ‘great hotel experience’, we get this special feeling of enjoyment from using hotel facilities. Hotel experience is usually defined as a combination Read More

The Value of a Strong Brand

The Value of a Strong Brand: Show Business Lessons for Hoteliers.

Hospitality On Apr 8, 2012  By  0

Every hotel – from international chain hotels like Hilton, Marriott, or Mandarin Oriental to small Good Night Inns in the middle of some small towns Read More

The Language Of Hospitality

Train Your Hotel Team To Use The Language Of Hospitality: Part One

Hospitality On Mar 24, 2012  By  0

Although there is no doubt that non-verbal signals such as eye contact, body language, and facial expressions strongly help convey meaning during human interactions, the Read More

6 Hotel Industry Trends

6 Hotel Industry Trends You Should Know About

Hospitality On Feb 24, 2012  By  0

As a hospitality sector business, you would like to stay in-sync with the latest trends in the global hotel industry. This is rather important since Read More

Tips for Increasing the Efficiency of Your Sales/Marketing Departments that will Improve Revenue

Hospitality On Feb 18, 2012  By  0

  Your sales department has just gone through a rigorous and expensive training designed to improve their closing ratio. They have been very diligent in Read More