14 tips to close the sale at your hotel

14 tips to close the sale at your hotel

Hospitality On Sep 20, 2015  By  0

Hotel salespeople are inundated with booking inquiries from meeting planners and guests alike. Closing those sales starts with a good first impression. One thing most Read More

The Lowdown on Upselling: Good for Your Hotel, Good for Your Guests

Hospitality On Aug 4, 2015  By  0

  From airlines to fast food restaurants, all kinds of businesses use upselling and cross-selling to enhance the customer experience and maximize revenue on existing Read More

Check List

Hotel Front Desk Training Checklist Circa 2015

Hospitality On May 26, 2015  By  0

If someone would have surveyed hotel managers 15 or 20 years ago about the future role of their front desk staff, my guess is that Read More

Reducing Food and Beverage Costs

Fixed expenses aren’t really fixed

Hospitality On May 21, 2015  By  0

Somewhere on most hotel financial statements, usually towards the bottom, is a major heading called Non-Operating Income and Expense. Before the 11th Edition of the Uniform Read More

Management Perspective1

The Hospitality Industry from a Management Perspective.

Hospitality On May 6, 2015  By  0

As we continue to be innovative in the way we operate our hotels, we want to ensure we are providing you with the most relevant Read More

Hotel Amenities

Top Hotel Amenities

Hospitality On Apr 30, 2015  By  0

We expect a lot from hotels: clean rooms, knowledgeable staff, and a well-stocked mini bar. But when it comes to the amenities business travelers need Read More

Customer Experience Strategy

Customer Experience Strategy for hotels and how it can Generate More Revenues

Hospitality On Apr 14, 2015  By  0

Customer experience as a concept is not alien concept to the hotel industry; some might even suggest that hotel industry invented customer experience. With its Read More

hotel employee

The 10 things you should never say to a hotel employee

Hospitality On Apr 9, 2015  By  0

1. “Do you have a banquet room or meeting space our kids can play in?” We get that you can’t accept you are now a Read More

Late-cancel changes not a game changer

Late-cancel changes not a game changer—yet

Hospitality On Apr 4, 2015  By  0

It’s been a few months since Hilton Worldwide Holdings and Marriott International changed their hotel late-cancellation policies, and hoteliers say the process is all about Read More

When is the Right Time to Re-think About Your Hotel’s Business Model

When is the Right Time to Re-think About Your Hotel’s Business Model?

Blog, Hospitality On Mar 28, 2015  By  1

Nowadays many hoteliers are stuck in a commodity mindset, as they find it very difficult to come up with new ways to increase hotel revenue Read More