The 15 actions for Hospitality Executives to take in 2015

The 15 actions for Hospitality Executives to take in 2015

Hospitality On Jan 10, 2015  By  0

By now you have seen dozens of articles with trends and predictions for what the hospitality industry should expect in 2015. I’m not going to Read More

Best Practices for Hotel Telephone Mystery Shopping

Best Practices for Hotel Telephone Mystery Shopping

Hospitality On Jan 6, 2015  By  0

If your hotel or call center is like most in the industry, chances are that you experienced a notable resurgence in phone inquiries for hotel Read More

Teach Your Guests About BAR Rates

Teach Your Guests About BAR Rates

Hospitality On Dec 18, 2014  By  0

Do your guests know what BAR stands for? Not likely. Unless they have worked or are presently working in the hotel industry, chances are correctly Read More

Effective Front Desk Upselling

Effective Front Desk Upselling Increases Online Reputation by 25% While Driving Added Property Revenue

Hospitality On Dec 18, 2014  By  1

Implementing effective upselling methodology into a hotel’s front desk protocol has long been demonstrated to have a substantially positive and immediate effect on property revenues. Read More

Top 10 Hospitality Industry Trends in 2015

Top 10 Hospitality Industry Trends in 2015

Hospitality On Dec 17, 2014  By  0

1. Millennials have become the fastest growing customer segment within the hospitality industry. Exploration, interaction and experience are the major focus of Millennials who are willing Read More

Better Focus On Using Lead Tracking Could Increase Hotel Sales Closings

Better Focus On Using Lead Tracking Could Increase Hotel Sales Closings

Hospitality On Dec 8, 2014  By  0

In providing training for hotel sales and catering departments Better Focus On Using Lead Tracking Could Increase Hotel Sales Closings , I usually find that Read More

Be thankful for great hospitality and customer service

Be thankful for great hospitality and customer service

Hospitality On Dec 1, 2014  By  0

I generally don’t use this blog to air my personal experiences, but recent events have reminded me of a few things that I think would Read More

Leverage Holiday Traveler Trends

How Hoteliers Can Leverage Holiday Traveler Trends

Hospitality On Nov 19, 2014  By  1

The holiday season is just right around the corner, which means hotels need to take advantage of the increased revenue and direct online bookings it Read More

5 digital marketing trends for 2015

5 digital marketing trends for 2015

Hospitality On Nov 18, 2014  By  0

I know, it’s always a tricky thing to (try to) predict the future but it’s also a fun exercise. It’s a sound way to reflect Read More

Hotel Renovation

5 tips for a successful hotel renovation

Hospitality On Oct 29, 2014  By  0

  All hotels will require some form of renovation work at one stage or another, whether it is small repair work or a large scale Read More