10 Best Honeymoon Destinations in the World

Travel On Aug 5, 2014  By  0

Are you planning an upcoming wedding? Have you decided on a destination to runaway to after you are officially hitched? Check out the following ten Read More

5 best practices in hospitality customer service

5 best practices in hospitality customer service

Hospitality On Jul 24, 2014  By  0

Customer service is of vital importance to the hospitality industry. The level of service can make or break a hospitality venture, so it is important Read More

10 Reasons Why Our Customers Complain

10 Reasons Why Our Customers Complain

Hospitality On Jul 21, 2014  By  0

  However, this is not enough. Complaints are the greatest source of learning, they show us where we fail and where and how we should Read More

Top 5 hotel trends for 2014

Top 5 hotel trends for 2014

Hospitality On Jun 25, 2014  By  0

2014 is becoming a landmark year for groundbreaking hotel trends. We’re seeing a seismic shift in branding, service delivery, design, and attitude. These trends are Read More

Customer Service

Amazing Stats About Customer Service [Infographic]

Hospitality On Jun 21, 2014  By  0

Did you know that 45% of US consumers will abandon an online transaction if their questions or concerns are not addressed quickly or that 89% Read More

Underperform

How Hotel Owners and GMs can Change ‘The Top 10 Reasons Why Hotels Underperform’ – Part 1

Hospitality On May 20, 2014  By  0

 I solicited responses from hospitality professionals to weigh in on what they felt were the Top 10 Reasons Why Hotels Underperform and decided to share Read More

Hospitality is not the Public Service

Hospitality is not the Public Service

Hospitality On May 20, 2014  By  0

Because they have worked for a major or minor hotel group for many years, some people believe they are “entitled” to transfer to a higher Read More

right mind

The hotel industry is not in its right mind

Hospitality On May 20, 2014  By  0

No! I don’t mean that the hospitality industry is going crazy by any means. What I am stating is that a good majority of the Read More

Customer service phrases to avoid

Customer service phrases to avoid

Hospitality On May 9, 2014  By  0

I was always taught that customer service = the “cheerful giving of attention”.  I doubt that these next 5 phrases will make any customer very Read More

Upset customers

Upset customers: three root causes

Hospitality On May 3, 2014  By  0

How great would it be for your hospitality enterprise to be organisationally self-aware, engaged and have the abilities to self manage the core causes for Read More