20 Most Peaceful Countries in the World Part I

Country On Oct 5, 2013  By  0

Do you know which are the most peaceful countries in the world? Since 2007 each year, the Global Peace Index has been issued by the Read More


5 Phrases That Should Never Be Used In The Customer Service Business

Hospitality On Sep 25, 2013  By  0

“Customer Service” is a term that too frequently is used as a catch-all for the experience received or given in today’s business world. But what Read More

Employee Curiosity

The Hotel Employee Curiosity and its Effect on Differentiation of Hotel

Hospitality On Aug 29, 2013  By  1

One of the advantages which the Hotel obtains from experiential hospitality is to perceive the guest in a different way, achieving to get to his Read More

Staff traning 1

Advice to Graduating Hospitality Students from a Seasoned Hotelier

Hospitality On Aug 22, 2013  By  0

When I graduated from the Blue Mountains International Hotel Management School, I was hungry to prove that I had what it took to “make it” Read More

ght Hotel Fees That May Surprise You

Eight Hotel Fees That May Surprise You

Hospitality On Jun 27, 2013  By  0

We’ve come to expect fees for hotel WiFi and parking, but as lodging fees pile up, there are some that may come as a surprise Read More


Ten Quick Ideas for Summer 2013 for Hoteliers

Hospitality On May 22, 2013  By  0

Ah, the long hot days of summer. Plenty of sunshine, plenty of heat. While many properties are hoping for their best few months, here are Read More

The Wild, Wild West of Hotel Star Ratings

The Wild, Wild West of Hotel Star Ratings

Hospitality On Apr 27, 2013  By  0

When most hoteliers think about the factors that have an effect on their revenue management strategy, they think of RevPAR, ADR and occupancy. They think Read More

Ten Most Valued Hotel Amenities for Business Travelers

Hospitality On Apr 19, 2013  By  0

Clean rooms and comfortable beds are important, but today’s business travelers want a lot more than that. If you own a hotel and are interested Read More

Star rating

5 Stars vs. 4 stars: What’s the difference? Exclusive

Hospitality On Mar 6, 2013  By  0

Championship winning coaches have a habit of demanding excellence from everyone on their team. They never tolerate mediocrity from anyone. Incredibly high standards are discussed Read More

What Makes Good Hospitality in a Hotel

What Makes Good Hospitality in a Hotel?

Hospitality On Dec 27, 2012  By  0

In much of the Western world, traditional hospitality is becoming a lost art, however: There are many things that make for good hospitality and a Read More