Hotel Spa Reservations Training Tips

Resort Reservations Agents: It’s NOT Our Job To Help Them Find What’s Available, But Rather To Help Them Decide To Book Right Now

Reservation On Aug 8, 2016  By  0

Besides providing reservations sales training and telephone mystery shopping for the lodging industry, many companies have hired me to do consulting regarding their overall sales Read More

Upselling

Training Your Team For Upselling By Room Type And By Rate Option

Reservation On Jul 15, 2016  By  0

After several years of solid RevPAR growth, most hotels are now seeing the increases slow. Of course each market is different, but this leveling off Read More

Revenue Manager 10

Revenue Management 101 5 easy steps to successful Revenue Management for midscale and limited service hotels Part II

Back To Basics On Mar 2, 2016  By  0

In previous part of the article Ira Vouk, go through the concept of revenue management and how it could be implemented in the limited service Read More

Revenue Management 101

Revenue Management 101 5 easy steps to successful Revenue Management for midscale and limited service hotels Part I

Back To Basics On Mar 2, 2016  By  0

What is Revenue Management?  Why revenue needs to be managed? The answer is obvious: to increase profits. Unfortunately, not all hotel operators understand the importance Read More

Trend

[INFOGRAPHIC] Booking Patterns for Independent Hotels: Who, How and When

Reservation On Feb 26, 2016  By  0

Net Affinity’s booking engine processes and analyses tons of bookings every day. Looking at that data, we realized we’re sitting on a whole lot of Read More

Why Guests Still Call Your Voice Reservations Channel And What You Should Do About It

Why Guests Still Call Your Voice Reservations Channel And What You Should Do About It

Reservation On Feb 26, 2016  By  0

If someone would have surveyed hoteliers in the early 2000′s as online bookings were growing exponentially each year, few would have predicted that by now Read More

Airbnb

The Impact of AirBnb on Hotels and Hospitality Industry

Blog, OTA On Feb 22, 2016  By  0

The emergence of multi-sided technology platforms, collectively known as the “sharing economy”, has enabled individuals to collaboratively make use of under-utilized inventory via fee-based sharing. Read More

Why are hotels sleepwalking into a state of increased OTA dependency?

Why are hotels sleepwalking into a state of increased OTA dependency?

OTA On Feb 17, 2016  By  0

For over the 15 years that I have been within this industry, independent hotels here in Europe have been always dependent on agencies – initially Read More

9 hotel booking trends to watch

9 hotel booking trends to watch

Reservation On Feb 17, 2016  By  0

As the world of hotel online bookings moves forward at a furious pace, it has become harder to track changes and innovations. Equally importantly, it Read More

How will OTAs evolve in 2016?

How will OTAs evolve in 2016?

OTA On Jan 24, 2016  By  0

In the past two or three years, I was fortunate to speak at a variety of travel industry events about the state of online distribution Read More