Drive Profitable Direct Bookings

Driving Maximum Profit Through More Direct Bookings

Reservation On Feb 27, 2017  By  0

In today’s ultra-competitive hotel environment, every dollar counts. Any competitive edge that translates into a stronger bottom line is sought out, and every piece of Read More

Hotel Spa Reservations Training Tips

Resort Reservations Agents: It’s NOT Our Job To Help Them Find What’s Available, But Rather To Help Them Decide To Book Right Now

Reservation On Aug 8, 2016  By  0

Besides providing reservations sales training and telephone mystery shopping for the lodging industry, many companies have hired me to do consulting regarding their overall sales Read More

Upselling

Training Your Team For Upselling By Room Type And By Rate Option

Reservation On Jul 15, 2016  By  0

After several years of solid RevPAR growth, most hotels are now seeing the increases slow. Of course each market is different, but this leveling off Read More

Trend

[INFOGRAPHIC] Booking Patterns for Independent Hotels: Who, How and When

Reservation On Feb 26, 2016  By  0

Net Affinity’s booking engine processes and analyses tons of bookings every day. Looking at that data, we realized we’re sitting on a whole lot of Read More

Why Guests Still Call Your Voice Reservations Channel And What You Should Do About It

Why Guests Still Call Your Voice Reservations Channel And What You Should Do About It

Reservation On Feb 26, 2016  By  0

If someone would have surveyed hoteliers in the early 2000′s as online bookings were growing exponentially each year, few would have predicted that by now Read More

9 hotel booking trends to watch

9 hotel booking trends to watch

Reservation On Feb 17, 2016  By  0

As the world of hotel online bookings moves forward at a furious pace, it has become harder to track changes and innovations. Equally importantly, it Read More

Drive Profitable Direct Bookings

The New Hotel Mantra – “Drive Profitable Direct Bookings

Reservation On Jun 8, 2015  By  0

You are witnessing an upheaval within the Online Travel Agency space and it doesn’t necessarily spell good news for independent luxury hotels. Expedia buying Travelocity. Booking.com Read More

Kick out

“I’m out of here.”: 10 Ways Your Booking Engine Is Pushing People Out The Door Part 2

Reservation On May 24, 2015  By  0

The push to shift from dependency on OTAs and increase direct bookings has inspired hotels of all sizes to spend billions on driving traffic to Read More

Kick out

“I’m out of here.”: 10 Ways Your Booking Engine Is Pushing People Out The Door

Reservation On May 14, 2015  By  0

The minute they enter your booking engine, you’ve got ‘em right where you want them. They’re seconds away from hitting Book Now. You’ve pulled them past Read More

If You Think Voice Reservations Channels Produce Less, They Will!

Hellooo! If You Think Voice Reservations Channels Produce Less, They Will!

Reservation On May 6, 2015  By  0

As my frequent readers know, I often write about the importance of voice reservations as a distribution channel, even in today’s online world where we Read More