How To Convince Callers Who Are Looking Online To Book Directly

How To Convince Callers Who Are Looking Online To Book Directly

Reservation On Jun 15, 2012  By  0

In preparing to be a guest speaker at three different hotel conferences recently, I had our KTN team conduct some anonymous mystery shopping calls to Read More

Train Your Voice Reservations agents to Handle Today’s Value-Driven Deal-Seekers

Train Your Voice Reservations agents to Handle Today’s Value-Driven Deal-Seekers

Reservation On Mar 15, 2012  By  0

How interesting it has been as an industry veteran to see the Internet website emerge as a major distribution channel over the last decade. For Read More

Four Ways to Move Last-Minute Inventory.

Four Ways to Move Last-Minute Inventory.

Reservation On Jan 6, 2012  By  0

Every hotel owner or revenue manager has been there more times than we’d like to admit, it’s Wednesday and your hotel bookings for the upcoming Read More

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Last-minute Hotel Reservations on the Rise

Reservation On Dec 10, 2011  By  0

Smartphones are empowering a segment of hotel customers often overlooked by the industry: last-minute buyers who aren’t traveling.  Hoping to draw impulsive buyers addicted to Read More

Up selling 2

Train Your Reservations Sales Team To Offer More Than “Website Inventory Search Support”

Reservation On Nov 28, 2011  By  0

As anyone who takes reservations inquiries for your hotel can tell you, the majority of today’s first time callers have visited the website prior to Read More

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Why You Should Use Online Hotel Reservations

Reservation On Nov 27, 2011  By  0

Before you head out on your next vacation avoid going the traditional route of booking a hotel over the phone. Many times you end up paying Read More

Effective Strategy

Online Bookings: Implementing an Effective Strategy

Reservation On Oct 1, 2010  By  0

any accommodation providers believe they need to spend significant time and money on establishing an effective online strategy. FALSE. Obtaining online bookings for you property Read More

tel Reservations Sales Training Tips

Hotel Reservations Sales Training Tips

Reservation On Mar 16, 2010  By  0

 For veteran hoteliers who are experiencing our industry’s fourth economic down-turn in the last twenty years, it is interesting to see how consumers are reacting Read More

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To get more bookings – work with – not against your central reservations providers

Reservation On Mar 16, 2010  By  0

As a member of the revenue management team, you are no doubt aware of the impact that your central reservations office or independent 800 voice Read More

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What a Booking Misunderstanding Might Caused to a Guest Exclusive

Reservation On Mar 16, 2010  By  0

This is a true story by one guest about a problem with a hotel honoring a room price. Through the internet the guest tried to Read More