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Making Your Spa Profitable in the New Normal with Integrated Tech

Spa On Mar 10, 2021  By  0

With so much focus on getting heads in beds amidst the constant drama of COVID-19, hoteliers can forget that there are other profit makers built Read More

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What Do Your Hotel Spa Guests Want?

Spa On Jul 27, 2019  By  0

We all know the industry mantra: hotel spas face multiple challenges; from stand-alone wellness access points such as spas or wellness centers to home-spa products. Read More

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4 Key Points to Identify if Your Hotels Need a Spa

Spa On Jul 27, 2018  By  0

‘A new hotel without a spa? Is that even possible within the hotel brand that we want? Probably not as per brand standards. Seems like Read More

Spa Reservations Training Tips

Beauty. Spa. Wellness. What is the Next Big Trend for Hotels?

Spa On Jul 27, 2016  By  0

A new upscale hotel development without a spa or wellness centre? Quite probably no. What not that long ago was a differentiating service element now Read More

Spa Reservations Training Tips

Hotel Spa Reservations Training Tips

Spa On Mar 5, 2014  By  0

Having spent most of my career presenting sales training for hotel front desk and room reservations agents, it has been interesting these last few years Read More

Hotel Spa Reservations Training Tips

Hotel Spa Reservations Training Tips

Spa On Feb 19, 2014  By  0

Having spent most of my career presenting sales training for hotel front desk and room reservations agents, it has been interesting these last few years Read More

Spa

A Spa With Just One Guest: You and Yourself

Spa On May 22, 2013  By  0

Spas, even the most glamorous ones, can elicit their share of cringe-inducing moments. There’s the awkward scene in the locker room. The forced “relaxation room” Read More

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The Spa Experience

Spa On Apr 15, 2013  By  0

 Over the past decade the spa industry has been booming all over the world. Many spa associations, spa certifications, spa academies, and spa awards have Read More

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Spa Economics & Metrics: Do you really know how your spa is doing? Part II

Spa On Oct 20, 2012  By  0

 Spa Metrics: The Data is Available But What Do We Do With It? Ben Campsey Over the years I have been privileged to work with Read More

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Spa Economics & Metrics: Do you really know how your spa is doing? Part I

Spa On Oct 20, 2012  By  0

 Is the Spa Industry Fiscally Healthy? We all know that any new four or five-star resort and many luxury urban hotels need to have a Read More