Hotel Sales and Revenue Management Book 2.0

By. Carol Verret 29th Apr 2008

Book Discription

Hotel Sales and Revenue Management Book 2.0 reflects the changes that Web 2.0 has brought to the hotel industry. Web 2.0 represents a seismic shift in how hotel sales, marketers and revenue managers perform their jobs-separating those that will be average and those that will be awesome! The travel and hospitality industry has had an intricate relationship with the internet since the advent of the Online Travel Agencies such as Expedia, Travelocity, etc. Far more than most industries, the impacting Web 2.0 has been swift and become embedded in the fabric of how the hotel industry conducts business.

Do the basics still matter? Yes, but the basics have morphed into a new dynamic driven by changes in the buying habits of customers that increasingly use the internet and social media to make their choices. This shift applies to all segments-from the leisure traveler to the sophisticated meeting planner professionals. Understanding this shift, its evolution and applying the new basics, this book provides a handbook for succeeding in a Web 2.0 world. It is an exciting way and creative approach to hotel sales and revenue management!

first hotel sales and revenue book that takes into consideration the impact of Web 2.0.   In this economy, it is imperative that hotel sales and revenue managers understand and can apply the processes of Web 2.0 in the execution of solid strategies.

The travel and hospitality industry has had an intricate relationship with the internet since the advent of the Online Travel Agencies such as Expedia, Travelocity, etc. says the author, Carol Verret. Far more than most industries, the impact of Web 2.0 has been swift and become embedded in the fabric of how the hotel industry conducts business.

Hotel Sales and Revenue Management Book 2.0 reflects the changes that Web 2.0 has brought to the hotel industry.  Web 2.0 represents a seismic shift in how hotel sales, marketers and revenue managers perform their jobs  separating those that will be average and those that will be awesome!

Do the basics still matter? Yes, but the basics have morphed into a new dynamic driven by changes in the buying habits of customers that increasingly use the internet and social media to make their choices.  This shift applies to all segments  from the leisure traveler to the sophisticated meeting planner professionals.

Understanding this shift, its evolution and applying the new basics, this book provides a handbook for succeeding in a Web 2.0 world.   It is an exciting way and creative approach to hotel sales and revenue management!

Book Information

Print Length

160 Pages

Language

English

Publisher

iUniverse, Incorporated

Publication Date

October 29, 2008

Dimensions

6.0 x 0.4 x 9.0 inches

ISBN-10

0595512569

ISBN-13

978-0595512560

About The Author

About Carol Verret

Carol Verret was the founder of Carol Verret Consulting & Training provides consulting and training services to companies and organizations in the areas of customer service and sales and marketing. Carol Verret passed away in Dec. 5th , 2012 after long 8 years battle with breast cancer.

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