Home Books Hotel Sales and Revenue Management Book 2.0

Hotel Sales and Revenue Management Book 2.0

Aug 29, 2008  By 
About the Book 
Hotel Sales and Revenue Management Book 2.0 reflects the changes that Web 2.0 has brought to the hotel industry. Web 2.0 represents a seismic shift in how hotel sales, marketers and revenue managers perform their jobs – separating those that will be average and those that will be awesome!

Do the basics still matter? Yes, but the basics have morphed into a new dynamic driven by changes in the buying habits of customers that increasingly use the internet and social media to make their choices. This shift applies to all segments – from the leisure traveler to the sophisticated meeting planner professionals. 

Understanding this shift, its evolution and applying the new basics, this book provides a handbook for succeeding in a Web 2.0 world. It is an exciting way and creative approach to hotel sales and revenue management!  

Table of Contents

Hotel Sales


The Habits Of Successful Hotel Salespeople Series


Hotel Sales Basics


Market Trends


REVENUE MANAGEMENT The Strategies that Guide the Hotels Revenue Maximization


Independent Hotels and Resorts


A Shot of Customer Service





About Carol Verrt

Carol Verrt

Carol Verret was the founder of Carol Verret Consulting & Training provides consulting and training services to companies and organizations in the areas of customer service and sales and marketing. 

Carol Verret passed

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