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Hellooo! If You Think Voice Reservations Channels Produce Less, They Will!
As my frequent readers know, I often write about the importance of voice reservations as a distribution channel, even in today’s online world where we Read More

Top Hotel Amenities
We expect a lot from hotels: clean rooms, knowledgeable staff, and a well-stocked mini bar. But when it comes to the amenities business travelers need Read More

How to raise hotel rates—at any rate
The topic of rate is one that is much discussed within the industry. While there is a great deal of talk about how important it Read More

The Pros & Cons of the Commonly Used Booking Restrictions
Every hotelier has used a restriction in their pricing strategy at one time or another. Whether a minimum length of stay (MinLOS) requirement over a Read More

Marina Bay Sands contributes to the development of HSMAI Southeast Asia Chapter
McLEAN, VA — Marina Bay Sands has made a US$180,000 grant to the Hospitality Sales and Marketing Association International to develop the association’s chapter in Read More

Keys to Increasing Hotel Reservations Effectiveness
When the following principles are applied each and every call, the voice channel can be a surprisingly simple and cost effective area in which to Read More

Mobile Booking on the Rise
More travelers are trading in their mousepads for the ease and convenience of booking trips on the go. Globally, mobile bookings are gaining notable traction Read More

Automation in Hospitality Revenue Management
The slogan of the successful Revenue Management is to sell the right product to the right customer at the right time and for the right Read More

From Lookers To Bookers: How Your Online Reputation Can Be Your Best (Or Worst) Asset
Digital word of mouth is the new marketing powerhouse. With the explosion of news and content through media over-sharing in the digital world, it can Read More

5 comp-set tips for independent hoteliers
Competitive sets can be useful tools to help drive profits, but it’s important to think carefully about the hotels you select. “Oversight of an Read More