As my frequent readers know, I often write about the importance of voice reservations as a distribution channel, even in today’s online world where we Read More

We expect a lot from hotels: clean rooms, knowledgeable staff, and a well-stocked mini bar. But when it comes to the amenities business travelers need Read More

The topic of rate is one that is much discussed within the industry. While there is a great deal of talk about how important it Read More

Every hotelier has used a restriction in their pricing strategy at one time or another. Whether a minimum length of stay (MinLOS) requirement over a Read More

McLEAN, VA — Marina Bay Sands has made a US$180,000 grant to the Hospitality Sales and Marketing Association International to develop the association’s chapter in Read More

When the following principles are applied each and every call, the voice channel can be a surprisingly simple and cost effective area in which to Read More

 More travelers are trading in their mousepads for the ease and convenience of booking trips on the go. Globally, mobile bookings are gaining notable traction Read More

The slogan of the successful Revenue Management is to sell the right product to the right customer at the right time and for the right Read More

Digital word of mouth is the new marketing powerhouse. With the explosion of news and content through media over-sharing in the digital world, it can Read More

Competitive sets can be useful tools to help drive profits, but it’s important to think carefully about the hotels you select.   “Oversight of an Read More