The following article was published in the Spring 2015 Boston Hospitality Review. Published with the permission of Boston University’s School of Hospitality Administration and the Read More

The minute they enter your booking engine, you’ve got ‘em right where you want them. They’re seconds away from hitting Book Now. You’ve pulled them past Read More

The 2015 HSMAI ROC, Revenue Optimisation Conference held on April 22nd at the Raffles City Convention Centre in Singapore was a one-day interactive program featuring Read More

The hotel industry is close to peak pricing, if not already there. If we truly are at the top of the cycle, with hotel revenue Read More

As we continue to be innovative in the way we operate our hotels, we want to ensure we are providing you with the most relevant Read More

As my frequent readers know, I often write about the importance of voice reservations as a distribution channel, even in today’s online world where we Read More

We expect a lot from hotels: clean rooms, knowledgeable staff, and a well-stocked mini bar. But when it comes to the amenities business travelers need Read More

The topic of rate is one that is much discussed within the industry. While there is a great deal of talk about how important it Read More

Every hotelier has used a restriction in their pricing strategy at one time or another. Whether a minimum length of stay (MinLOS) requirement over a Read More

McLEAN, VA — Marina Bay Sands has made a US$180,000 grant to the Hospitality Sales and Marketing Association International to develop the association’s chapter in Read More