Recent Articles

How to convert calls, lower distribution costs

Hotel Distribution Cost: The Only Cost Driver That Can Save Your Property’s Bottom Line in 2017

Revenue Management On Oct 27, 2016  By  0

At the recent Lodging Conference in Phoenix, AZ both STR and CBRE projected a rather bleak picture of where the industry is heading in 2017: Read More

Beyond the Hotel true Competitive set, how many Corrective Competitive Set your hotel has

Beyond the Hotel true Competitive set, how many Corrective Competitive Set your hotel has?

Back To Basics, Blog On Oct 27, 2016  By  0

A competitive set might be the most important tool hotel operators have at their disposal, that shows where your hotel stand against your competition on Read More

Revenue strategies

Revenue Strategies for Boutique Hotels

Back To Basics On Oct 12, 2016  By  0

The market is poised for boutique hotels to make an impact on the hotel industry like they never have before. With an expected soft landing Read More

hotel website’s conversion rate

5 simple steps to boost your hotel website’s conversion rate

SEO On Oct 12, 2016  By  0

Do you find your website generating a large volume of traffic but not yielding enough conversions? This is one of the greatest challenges many hoteliers Read More

Instagram Strategies for  Hotel

6 Instagram Strategies That Can Make Your Hotel A Paradise Exclusive

Social Media On Oct 12, 2016  By  0

If you look at Instagram as a continent with 500 million inhabitants, then it will be a shot to the arm when you consider how Read More

10 Steps to Business Plan Development 2017

10 Steps to Business Plan Development 2017

Hospitality On Oct 1, 2016  By  0

This article is designed to include the keys to business planning and development success but there are changes occurring in our industry that require monitoring. Read More

The impact of Marriott + Starwood loyalty program reciprocate benefits after the merge

The impact of Marriott + Starwood loyalty program reciprocate benefits after the merge.

Blog, Hospitality On Sep 27, 2016  By  0

Hotels are getting more people to join their loyalty programs than ever before. Now they just need to raise their engagement levels to keep them Read More

Hotel Spa Reservations Training Tips

Resort Reservations Agents: It’s NOT Our Job To Help Them Find What’s Available, But Rather To Help Them Decide To Book Right Now

Reservation On Aug 8, 2016  By  0

Besides providing reservations sales training and telephone mystery shopping for the lodging industry, many companies have hired me to do consulting regarding their overall sales Read More

Spa Reservations Training Tips

Beauty. Spa. Wellness. What is the Next Big Trend for Hotels?

Spa On Jul 27, 2016  By  0

A new upscale hotel development without a spa or wellness centre? Quite probably no. What not that long ago was a differentiating service element now Read More

Upselling

Training Your Team For Upselling By Room Type And By Rate Option

Reservation On Jul 15, 2016  By  0

After several years of solid RevPAR growth, most hotels are now seeing the increases slow. Of course each market is different, but this leveling off Read More