Recent Articles

hotel website’s conversion rate

5 simple steps to boost your hotel website’s conversion rate

SEO On Oct 12, 2016  By  0

Do you find your website generating a large volume of traffic but not yielding enough conversions? This is one of the greatest challenges many hoteliers Read More

Instagram Strategies for  Hotel

6 Instagram Strategies That Can Make Your Hotel A Paradise Exclusive

Social Media On Oct 12, 2016  By  0

If you look at Instagram as a continent with 500 million inhabitants, then it will be a shot to the arm when you consider how Read More

10 Steps to Business Plan Development 2017

10 Steps to Business Plan Development 2017

Hospitality On Oct 1, 2016  By  0

This article is designed to include the keys to business planning and development success but there are changes occurring in our industry that require monitoring. Read More

The impact of Marriott + Starwood loyalty program reciprocate benefits after the merge

The impact of Marriott + Starwood loyalty program reciprocate benefits after the merge.

Blog, Hospitality On Sep 27, 2016  By  0

Hotels are getting more people to join their loyalty programs than ever before. Now they just need to raise their engagement levels to keep them Read More

Hotel Spa Reservations Training Tips

Resort Reservations Agents: It’s NOT Our Job To Help Them Find What’s Available, But Rather To Help Them Decide To Book Right Now

Reservation On Aug 8, 2016  By  0

Besides providing reservations sales training and telephone mystery shopping for the lodging industry, many companies have hired me to do consulting regarding their overall sales Read More

Spa Reservations Training Tips

Beauty. Spa. Wellness. What is the Next Big Trend for Hotels?

Spa On Jul 27, 2016  By  0

A new upscale hotel development without a spa or wellness centre? Quite probably no. What not that long ago was a differentiating service element now Read More

Upselling

Training Your Team For Upselling By Room Type And By Rate Option

Reservation On Jul 15, 2016  By  0

After several years of solid RevPAR growth, most hotels are now seeing the increases slow. Of course each market is different, but this leveling off Read More

Revenue Manager 10

A Day in the Life of Two Revenue Managers

Revenue Manager On May 28, 2016  By  0

Recent discussions have been swirling around the revenue management industry and its swift evolution over the past few years, moving steadily past merely filling as Read More

Cost

How to calculate the real cost of each sales channel

OTA On May 27, 2016  By  0

Cheap? Expensive? Are you sure that you are measuring each action you carry out precisely? Grab your calculator and read this. Calculating the costs of Read More

Resolving the Conflict between Revenue Management and Digital Marketing

Resolving the Conflict between Revenue Management and Digital Marketing

Blog On Apr 24, 2016  By  0

As the revenue management industry continues to evolve, it’s vital for hoteliers to embrace processes that enhance and magnify business analytics in order to maximize Read More