Recent Articles

Banquet strategy

“A baker’s dozen” of strategies for hotel banquet managers

Space Rental On Mar 4, 2009  By  0

Over the past three years, this columnist/hotelier has prepared a series of articles that have offered insights into specific tasks and duties facing many departments Read More

web site search ability

What is your hotel website's search ability?

SEO On Feb 26, 2009  By  0

Today, more than ever before, hotels need the exposure and marketing power that only the Internet can provide from a cost-effectiveness standpoint. Your website may Read More

The outlook for the hotel industry during the current stagnant economy

The outlook for the hotel industry during the current stagnant economy

Blog On Jan 11, 2009  By  0

Given the current state of the economy, and the growing consensus that a recession is near, if not here, what is the outlook for the Read More

guest experince

How to address the “guest experience” with your staff!

Hospitality On Dec 10, 2008  By  0

  Starbucks, once the darling of Brand excellence, devalued, and now on a tentative ascension, was never about the coffee.  It was about the Experience Read More

first impression

Customer experience: if at first impression you don't succeed … You better try again

Hospitality On Nov 24, 2008  By  0

To begin with, please excuse my mangling of the time-honored maxim “If at first you don’t succeed, try, try again” in the headline. I fear Read More

The impact of flexible pricing on forecast accuracy

The impact of flexible pricing on forecast accuracy

Blog, Pricing On Nov 11, 2008  By  0

Flexible pricing, flat rate, dynamic pricing ,and floating rates, all Revenue Management (RM) must begin with a scientific approach to developing a pricing strategy or Read More

Food and Beverage Directors strategy

"A Bakers Dozen" of Strategies for Hotel Food and Beverage Directors

Resturant On Oct 10, 2008  By  0

While I continue to believe that many things in our industry and lives can be accomplished faster and better, I also still agree with the Read More

Hotel Sales and Revenue Management Book 2.0

Hotel Sales and Revenue Management Book 2.0

Books On Aug 29, 2008  By  0

  About the Book  Hotel Sales and Revenue Management Book 2.0 reflects the changes that Web 2.0 has brought to the hotel industry. Web 2.0 Read More

10 Ways to Ensure Visitors to Your Website Never Return

10 Ways to Ensure Visitors to Your Website Never Return

SEO On Apr 17, 2008  By  0

In a previous post about optimizing a website for the user experience in addition to the search engines, I touched on several website pitfalls that Read More

How to get the most out of the Global Distribution System (GDS)

How to get the most out of the Global Distribution System (GDS)

GDS On Mar 26, 2008  By  0

Long before the Internet changed the landscape of the travel industry, the Global Distribution System (GDS) was created by the airline industry. The airlines created Read More