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- Hotels Leave Money on the Table by not Optimizing Their Websites for Tablet.
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Recent Articles by Max Starkov

How can hoteliers win the booking war with Airbnb?
Let’s face it, there is a real “booking war” going on between hotels and Airbnb for every guest and every roomnight. Airbnb may have won Read More

The Property Management System (PMS) of the future is already here
Today’s Property Management System (PMS) is the hotel ‘s command center for rooms and F&B management, sales and catering, distribution, availability, pricing, reservations, guest interactions, Read More

Hotel Distribution Cost: The Only Cost Driver That Can Save Your Property’s Bottom Line in 2017
At the recent Lodging Conference in Phoenix, AZ both STR and CBRE projected a rather bleak picture of where the industry is heading in 2017: Read More

Why “Book on Google” and “Book on TripAdvisor” Will Be a Nightmare for the Hospitality Industry
Background Following the lead of Kayak.com, which has turned itself into a meta-OTA-type of a service for quite some time now, TripAdvisor rolled out their Read More

How Dynamic Content Personalization Maximizes Website Revenues and Increases Customer Loyalty.
Traditionally, hotel websites have served the same content to all site visitors regardless of their preferences, demographics, and even geographic location; Every website visitor is Read More

Desktop to mobile shift continues to transform hotel bookings
The results from Q1 of 2014 demonstrate a tremendous and continuous shift in hotel bookings and customer engagements from desktop to mobile and tablet devices. Read More

Four ways that meta-search can help hotels take on the OTAs
Meta-search is maturing and has a huge impact on how consumers purchase travel today. It should also have a big impact on how hotels market and Read More

Meta Search Marketing: The New Revenue Frontier in Hospitality
Background Meta search in travel and hospitality has been around since the early 2000s. One of the earliest examples was Sidestep.com, now part of Kayak.com, Read More

A Call to Arms: How to Shift Market Share from the OTAs to the Hotel Website Part II
Launch a Property-Wide “Book Direct” Action Plan Any dramatic shift in market share from the OTAs to the hotel website cannot succeed without a) developing Read More

A Call to Arms: How to Shift Market Share from the OTAs to the Hotel Website Part I
This year, the hospitality industry is in for a lot of pain. OTA dependency continues to plague the hospitality industry, despite gains in the past Read More