Sheryl E. Kimes

About Sheryl E. Kimes

Sheryl E. Kimes is a professor of operations management in the School of Hotel Administration at Cornell University. From 2005-2006, she served as interim dean of the Hotel School and from 2001- 2005, she served as the school’s director of graduate studies. She teaches courses in restaurant revenue management, advanced revenue management, service operations management and advanced hospitality operations management.

Dr. Kimes’s research interests include revenue management and forecasting in the restaurant, hotel, and golf industries. She was given the Lifetime Achievement Award by the College of Service Operations of the Production and Operations Management Society and was honored with the Industry Relevance Award by the Cornell University Center for Hospitality Research in 2010.

Dr. Kimes was awarded the La Quinta Research Fellowship, and has received 20 university research grants. She has been listed in Who’s Who and has been named as the Cornell University School of Hotel Administration Graduate Teacher of the Year three times.

Dr. Kimes has published more than 50 articles in leading journals such as Interfaces, Journal of Operations Management, Journal of Service Research, Journal of Operational Research, and the Cornell Hotel and Restaurant Administration Quarterly. She is the author/co-author of over 30 national and international conference papers and has been an invited speaker at numerous international conferences. Professor Kimes serves as a consultant to many business enterprises around the world. Her work is focused primarily on maximizing revenue management practices. She has served the hospitality industry as a consultant to many business enterprises around the world, including Hyatt Hotels and Resorts, Walt Disney World Resorts, Yum Brands, The Peninsula Group, Aramark, Starwood Asia-Pacific and Troon Golf. Professor Kimes earned her doctorate in operations management in 1987 from the University of Texas at Austin. She also holds an M.B.A. from New Mexico State University; an M.A.P.A. from the University of Virginia; and an A.B. from the University of Missour

Recent Articles by Sheryl E. Kimes


Coronavirus survival tips for hotels

Hospitality On Mar 15, 2020  By  0

How should hotels respond to the current coronavirus situation? Occupancies are down, mass gatherings have been canceled and tourist arrivals have dropped. I decided to Read More

total revenue management

Total Hotel Revenue Management: Why Aren't We Better at This?

Revenue Management On Nov 20, 2019  By  0

Revenue Management (RM) professionals have been talking about ‘Total Hotel RM’ (THRM) for well over a decade. In 2010, THRM was predicted to be implemented Read More

The Cheapest and Best Approach for over booking

The Cheapest and Best Approach to Overbooking

Back To Basics On May 24, 2013  By  0

This week’s theme on the Hospitality Blog is overbooking. Here’s an exercise taken directly from my eCornell course Overbooking Practices in Hotel Revenue Management. The Read More

Spa 52

Spa revenue management. Part II

Spa On Mar 16, 2010  By  0

By Sheryl E. Kimes & Sonee Singh Perishable inventory. One might think of a spa’s inventory as its rooms and therapists, but instead, spa inventory Read More

Spa 31

Spa Revenue Management. Part I

Spa On Mar 16, 2010  By  0

By Sheryl E. Kimes & Sonee Singh In principle, spa managers should be able to apply revenue management to spa operations. To do so, however, Read More