Reservation

A new trend in China is turning the “Direct Bookings” paradigm on its head. A hybrid model between third-party distribution and direct bookings is taking Read More

Besides providing reservations sales training and telephone mystery shopping for the lodging industry, many companies have hired me to do consulting regarding their overall sales Read More

After several years of solid RevPAR growth, most hotels are now seeing the increases slow. Of course each market is different, but this leveling off Read More

Net Affinity’s booking engine processes and analyses tons of bookings every day. Looking at that data, we realized we’re sitting on a whole lot of Read More

If someone would have surveyed hoteliers in the early 2000′s as online bookings were growing exponentially each year, few would have predicted that by now Read More

As the world of hotel online bookings moves forward at a furious pace, it has become harder to track changes and innovations. Equally importantly, it Read More

You are witnessing an upheaval within the Online Travel Agency space and it doesn’t necessarily spell good news for independent luxury hotels. Expedia buying Travelocity. Booking.com Read More

The push to shift from dependency on OTAs and increase direct bookings has inspired hotels of all sizes to spend billions on driving traffic to Read More

The minute they enter your booking engine, you’ve got ‘em right where you want them. They’re seconds away from hitting Book Now. You’ve pulled them past Read More

As my frequent readers know, I often write about the importance of voice reservations as a distribution channel, even in today’s online world where we Read More