Chapter 2: discusses the history and development of revenue management, its early applications in a few industries, and its subsequent application in a broader range of contexts.

Chapters 3 & 4: focus on the tools needed to analyze revenue management proposals and to help decide if the ensuing growth in revenue will be profitable.

Chapters 5:  discuss two relatively recent management concepts with special relevance to revenue management. The CAM-I capacity model, discussed in chapter 5, integrates an understanding of an organization’s capacity and its deployment to the potential for revenue generation. The theory of constraints, explored in chapter 6, also integrates well with revenue management via the focus on growth of throughput

Chapters 6: discuss two relatively recent management concepts with special relevance to revenue management. The CAM-I capacity model, discussed in chapter 5, integrates an understanding of an organization’s capacity and its deployment to the potential for revenue generation. The theory of constraints, explored in chapter 6, also integrates well with revenue management via the focus on growth of throughput

Chapter 7: begins a discussion of the broad field of pricing, the key to revenue management. The subsequent chapter discusses and analyzes various revenue management techniques.

Chapter 8: begins a discussion of the broad field of pricing, the key to revenue management. The subsequent chapter discusses and analyzes various revenue management techniques.

Chapter 9: presents the concept of customer value.

Chapter 10: explores the field of customer reaction to revenue management.