glossary: C

Chain Code is a two-letter identification code which is used mainly by the GDS to identify chain operated hotels.

A hotel channel manager is a technology software solution that will automatically update hotel availability and rates in real-time on all business sites which sell the hotel and allow the hotel allow hotel to sell rooms on several online booking sites (channels) simultaneously (Examples of these businesses are Online Travel Agents (OTAs – booking.com, Trip … Continued

Channels are the various methods that customers use to make hotel reservations also refers to which way of distribution a hotel reservation is acquired. There are two types of channels – Electronic and traditional/off line. Electronic Channels refers to anything acquired without the direct need for human intervention, e.g. OTA business (through a Channel Manager interface), … Continued

Consortia and Travel Management Companies (TMCs) are Associations or Marketing organisations or groups of companies’, mostly can be groups of independent travel agencies that engage in common activities to achieve joint objectives which link together small to medium sized independent travel agencies to leverage purchasing power and marketing opportunities, they often negotiate preferred rates with … Continued

Component Room is a configured room type comprised of two or more room types is called a Component Room. The Component Room is made up of multiple inter-connecting rooms (two or more room types) that define the new Component Room type. When a reservation is made for a Component Room, PMS deducts one room from the Component Room room type, as … Continued

Commission is the percentage of charge or flat fee that a hotel pays to third parties or intermediary (travel agents, OTAs) for each room reservation they facilitate. It is usually a fix percentage of the room rate, that must also be added to the cost of distribution. Commissions are typically levied by OTAs. They typically … Continued

Commissionable is the rates for rooms that are booked by retail or wholesale travel agents for which the hotel agrees to pay the booking agent a booking commission (usually 10 percent) Travel agents and tour operators have the option of choosing between commissionable rates & Static/Net rates from hotels. The Commissionable rate applies to scenarios … Continued

Constrained demand can mean that the property’s capacity doesn’t meet the real demand (e.g., in peak season). It can also mean restricted demand due to setting various constraints (e.g., increasing prices or implementing yield management restrictions such as Minimum Length of Stay or Closed to Arrival). Revenue managers sometimes intentionally constrain demand to maximize profit. … Continued

Condominium hotels, also known as condo hotels or condotels, are basically buildings that serve as both condominium & hotel that have space inside, such as a room or suite, that can be purchased the condominium units by investors so that it can either be used as a full-service vacation home or owners can earn high profits while turning … Continued

Confirmation numbers are unique numbers generated for a reservation once the reservation has been completed and saved assigned to each reservation made through the CRS or PMS provided to the guest. Hotel reservation or front office staff   can use conformation numbers to quickly search for reservations, to reference reservations, and to confirm reservations with guests.