glossary: G

Group pricing evaluation is an excel sheet tool or a software that allows users to enter details about a potential group booking, generate an analysis, and use the resulting data to select the best arrival date and rate that will provide the highest benefit to the hotel.

Group rate is negotiated and discounted hotel rate offered for convention, trade show, meeting, tour or incentive group. The minimum number of rooms to receive those special rates are 10 rooms with a signed contract guaranteeing the hotel 10 rooms or more per night for an agreed upon date or dates.

Group wash is the difference between the contracted and blocked rooms for a group, it represents the number of rooms that the hotel DOES NOT believe the client will use. Also known as “Wash,” which is the difference between the actualized group reservations with its final occupancy from a group and the maximum number of … Continued

A guaranteed reservation is an agreement between the hotel and the guest that a room will be available, secured by supplying the hotel with a guarantee of payment such as cash prepayment, credit card, corporate account or contract regardless of what time the guest arrives. Guests who utilize this option authorize the hotel to charge … Continued

Guest Account is the record of financial transactions between the guests and the hotel, it is created at the time of reservation or registration or check in to the hotel, the guest account includes al record of a guest’s charges and credits, which is maintained in the front office. Items may include: drinks at the … Continued

Guest Amenities or hotel amenities are those additional items and services in a hotel room that can transform a guest’s stay from a pleasant rest to an outstanding experience. Amenities are things provided at no additional charge to make a guest’s stay more convenient and comfortable. Most hotels provide things like toiletries, hair dryers, shaving supplies, … Continued

A guest check is a detailed summary of all the menu items ordered by the customer at any of the hotel outlets i.e. restaurant, coffee shop …etc .  Guest Checks are always printed prior to settlement, guest checks are always printed prior to settlement they never include information on payment tendered but they always detail … Continued

Guest History is a permanent record stores every reservation, folio, and transaction forever, limited only by available disk space maintained for each guest who has stayed at the hotel with a separate entry for each visit and details of pertinent preferences and can be used When a repeat guest makes a new reservation, the information … Continued

Guest directories in hotels is a package of documents and listings of hotel features & services as well as useful information about the surrounding area used as an information folder or room folder, that is displayed in the hotel room and informs the guest about the hotel, its offers and its surroundings, with the digital … Continued

Guest Nights is the total nights reserved by guests for a given period. Also referred to as Properties Sold or Nights Sold. The is a cumulative tracking figure that can be calculated annually, quarterly, monthly, or by seasons or peak event times. Sharing guest nights with owners is a great data point for monthly reporting.