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Doug Kennedy: Your Expert in Hospitality Training & Consulting

Doug Kennedy, President of Kennedy Training Network (KTN), is a globally recognized authority in hotel sales, guest service, reservations, and front desk training. With a career spanning over three decades, Doug has become a cornerstone of the lodging and hospitality industry’s conference circuit, sharing his unparalleled insights with countless professionals.

Extensive Industry Presence: Doug’s dynamic presentations have graced hundreds of association, brand, and management company conference events. His consistent presence for over 30 years underscores his enduring relevance and expertise in a rapidly evolving industry.

Impactful Training Workshops: Beyond the conference stage, Doug has personally led small group training workshops for over 40,000 hoteliers across North America and in diverse international locations including Sao Paulo, Singapore, Kuala Lumpur, Sophia, Moscow, Florence, Frankfurt, Milan, and Amsterdam. These immersive sessions provide actionable strategies for real-world application.

Widely Read Industry Authority: Since 1996, Doug’s monthly training articles have been a staple in global hospitality publications. Readers worldwide rely on his expert advice in prominent outlets such as HotelNewsNow, HotelMarketing.com, Hotel Online, VRM Intel, Hotel News Resource, VRMA Arrivals, Hotelier Maldives, STAAH Blog, and 4Hoteliers. This widespread readership solidifies his position as one of the most influential voices in hospitality training.

A Legacy of Entrepreneurship and Innovation: Doug Kennedy’s entrepreneurial spirit is evident in the three successful companies he has founded:

• Check-Inn Training (1989): His initial venture into hospitality training.

• HSA International (1991-2003): Co-founded and operated, expanding his reach in the industry.

• Kennedy Training Network (KTN) (2006-Present): His current enterprise, dedicated to specialized training and assessment services.

Kennedy Training Network (KTN) Specialties: KTN offers comprehensive training solutions tailored for the modern hospitality professional:

• Targeted Training: Hotel sales, hospitality & guest service staff, front desk, and reservations sales teams.

• Flexible Formats: Traditional in-person sessions, live virtual webcam training, and convenient online (self-paced) eLearning options.

Advanced Assessment Services: In addition to training, KTN provides critical evaluation tools to measure performance and identify areas for improvement:

• Telephone Mystery Shopping: Objective assessment of call handling and sales techniques.

• Remote Call Scoring: Expert evaluation of actual call recordings to provide detailed feedback.