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Doug Kennedy is President of the Kennedy Training Network, Inc. a leading provider of hotel sales, guest service, reservations, and front desk training programs and telephone mystery shopping services for the lodging and hospitality industry. Doug continues to be a fixture on the industry’s conference circuit for hotel companies, brands and associations, as he been for over two decades. Since 1996, Doug’s monthly training articles have been published worldwide, making him one of the most widely read hospitality industry authorities.
Doug Kennedy has been a fixture on the hotel and lodging industry’s conference circuit for over three decades, having spoken at hundreds of association, brand, and management company conference events.
Over 40,000 hoteliers have participated in small group training workshops he has presented personally throughout North America and in places like Sao Paulo, Singapore, Kaula Lumpur, Malaysia, Sophia, Bulgaria, Moscow, Russia, Florence, Frankfurt, Milan, and Amsterdam.
Thousands of others worldwide read his monthly training articles in publications such as HotelNewsNow, HotelMarketing.com, Hotel Online, VRM Intel, Hotel News Resource, VRMA Arrivals, Hotelier Maldives, STAAH Blog, and 4Hoteliers.
During his career Doug has founded three companies, starting with Check-Inn Training in 1989, HSA International which he co-founded and operated from 1991-2003, and his current company, Kennedy Training Network (KTN), which he started in 2006.
KTN specializes in training for: Hotel sales, hospitality and guest service staff, front desk, and reservations sales. Training is offered in traditional formats, live virtual webcam training, and online (self-paced) eLearning.
KTN also provides telephone mystery shopping, and remote call scoring assessment of real call recordings.