The heart of any successful hotel lies in its operations team. These unsung heroes work tirelessly to ensure that every…
The hotel industry is subdivision of the hospitality industry that specializes in providing customers with lodging services. There are a…
Hotels are getting more people to join their loyalty programs than ever before. Now they just need to raise their…
Customer experience as a concept is not alien to the hotel industry. Some might even suggest the hotel industry invented…
Nowadays many hoteliers are stuck in a commodity mindset, as they find it very difficult to come up with new…