Amazing Stats About Customer Service [Infographic]

NB: This is an article written By : Olga Bondar

Did you know that 45% of US consumers will abandon an online transaction if their questions or concerns are not addressed quickly or that 89% of consumers have stopped doing business with a company after experiencing poor customer service? Check this infographic to find out more amazing facts about customer service and how to improve it.

Offering outstanding customer service is very important today. Those companies which fail to deliver good customer service create negativity around their brand and lose customers who prefer to switch to competitors instead of experiencing poor customer service.