glossary: A

Ancillary revenue is defined as any revenue generated through selling any additional products or services in addition to the hotel room accommodation and conference & banquet revenue that guest book on a daily basis.  For example, any extras that hotel sell would be included as part of guest ancillary revenue. such as upselling, buffet breakfast, … Continued

Average spend per customer is a metric that is most commonly used in hotel food and beverage operations. But it can also be applied to other areas of hotel operations and services. It gives revenue managers an idea of how much each customer spends on varying products and services during their stay, on average. It … Continued

 Available Rooms (suites, beds) are the number of Hotel rooms that are available for sale to guests which do not include house or in-house use or commercial rooms or, for purposes only of calculating reservation fees, rooms let out to guests staying in excess of one month at any one time, but includes rooms which … Continued

Availability is the number of vacant rooms or un-booked rooms a hotel open for sale during a given timeframe for a certain room type (suite, standard, etc.) many hotels typically use revenue management systems to track room availability in real-time. The system tracks guest check-ins and check-outs to calculate how many rooms are available during … Continued

Apollo is a Global Distribution System (GDS) operated by Galileo International (owned by Travelport).. The Apollo reservation system was used by United Airlines as the internal CRS for them until 2012, when it switched to SHARES, a system used by its former Continental Airlines subsidiary. Apollo is still used by Galileo International (now part of Travelport GDS) operating as Apollo in … Continued

Amadeus is a Global Distribution System (GDS) accounting for 44% of total world-wide Market share, based in Europe, and consider the leading GDS for the travel industry.  Principal partners are Air France, Lufthansa German Airlines and Iberian Airlines It refers to the reservation tool travel agents use when making an air, hotel, car or other … Continued

Average Treatment Rate (ATR) is a hotel KPI metric used in the hospitality industry to measure the average rate for treatments that guests receive in the spa. It can also be used to calculate the average spa revenue per occupied room in a hotel or resort, it is most relevant for spa or wellness operations … Continued

Advance Purchase Rate offers a discount off hotel Best Available Rate when guest book early, the discount % might be between 10%,15, or even 30 %. This is an advance purchase pre-paid rate. Bookings must be made 7-30 days in advance depending on the hotel and prepaid with a valid credit card at the time of … Continued

Advance purchase booking or early-bird discount is a kind of promotional / discounted rates offered by the hotel to create base occupancy, for the guest it is an arrangement that allows guest to book and pay for a hotel room with minimum number of days or weeks in advance before arriving to the hotel, usually … Continued

“ALA carte” menu is a food and drinks menu in which each item is individually listed and priced, it is not a part of a larger meal or a course of dishes like open buffet. It’s also sometimes referred to as an a la carte menu card. It can be a paper menu or a … Continued