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About Carol Verrt

Carol Verret was the founder of Carol Verret Consulting & Training provides consulting and training services to companies and organizations in the areas of customer service and sales and marketing.

Carol Verret passed away in Dec. 5th , 2012 after long 8 years battle with breast cancer

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Recent Articles by Carol Verrt

06 Jul 2014 Revenue Management

The Revenue Management Strategy – The Pre-Plan Marketing Plan

Why would the development of a revenue management strategy be…

10 Jan 2012 Revenue Management

The Resolution Solution – 5 Simple Revenue Management Resolutions for 2012

We all have things that we have been wanting to…

10 Mar 2010 Hospitality

Five tips to improving hotel customer service with user generated reviews

Providing a consistent level of quality customer service is always…

07 Jul 2005 RM System

Revenue Management Systems — Considerations for Evaluation

A recent Cornell University Study found “hotels that price above…

07 Feb 2005 Revenue Management

Revenue Management The Challenge for Hotel Sales

Robust Revenue Management systems have been the drivers behind the…

28 Oct 2004 Revenue Management

The GM’S Role in Revenue Management

At a recent regional General Manager's meeting, I was invited…

10 Mar 2004 Revenue Management

Revenue Management The Integration of Revenue Drivers

As peak season nears for many hotels, revenue management is…

14 Jan 2002 Performance

100% Market Share Penetration is Not Good Enough

Hotels often brag that they are running 100% market share…

08 Dec 2001 KPI

The Key to REVPAR Recovery – New Business Development

Smith Travel just reported the REVPAR numbers for October and…

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Let's Change the World of the People Who Consume Our Contents

About Carol Verrt

Recent Articles by Carol Verrt