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Caroline Cooper: Hospitality Business Coach and Author

Caroline Cooper is a seasoned business coach and trainer with over 25 years of experience in business and leadership development. She is the founder of Zeal Coaching, which specializes in working with hospitality businesses.

She is also the author of the widely used ‘Hotel Success Handbook’.

Coaching and Training Expertise

Caroline is a professional coach and trainer focusing on one-to-one coaching, mentoring, and group training.

Her key focus is helping owners of independent hotels, conference centers, and restaurants achieve greater success and profitability. She achieves this by:

• Increasing sales.
• Controlling costs.
• Improving overall productivity.

Specialties and Book

Caroline is a published author of the ‘Hotel Success Handbook’. This resource provides practical sales and marketing tips for owners of small independent hotels, B&Bs, and guest accommodation.

Her specialties include:

• Training staff to deliver fantastic customer service while increasing profit margins.
• Making training fun and engaging to ensure staff buy-in.
• Spotting lost sales opportunities to bring in more revenue from existing customers.
• Establishing ways to build customer relationships that lead to repeat business.