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Kelly McGuire – Analytics Evangelist and Hospitality Revenue Management Expert

Kelly McGuire is an analytics evangelist with a passion for helping the hospitality and travel industries unlock the power of data-driven decision making. She specializes in connecting the dots between strategy, business processes, technology, and execution to drive measurable results.

With a strong background in revenue management, marketing analytics, and hospitality operations, Kelly has spent her career bridging the gap between business, analytics, and IT. She is skilled at translating business goals into actionable analytical insights and ensuring that organizations realize full ROI from their technology and data investments.

Kelly helps hospitality companies bring strategy and execution together — enabling leaders to make informed, fact-based decisions that enhance profitability and operational performance.

With over 18 years of experience in the hospitality industry, Kelly has consulted for leading organizations, including:

• Harrah’s Entertainment – developing restaurant revenue management strategies across major casino markets.

• Radiant Systems – providing web-based administrative solutions for cash handling, inventory, supply chain, and labor management.

• Revenue Management Solutions (RMS) – designing menu-item pricing strategies for chain restaurants.

• Westin Singapore – creating a function space revenue management system.

Earlier in her career, she managed an upscale Creole restaurant in New Orleans and served as general manager of a franchised Ben & Jerry’s Ice Cream Shop in the French Quarter.

Kelly holds a BS from Georgetown University and both an MMH and PhD in Revenue Management from the Cornell School of Hotel Administration, where she studied under renowned researcher Dr. Sherri Kimes. Her doctoral research focused on how occupied wait time impacts customer perceptions of the waiting experience.

Her work has been published in leading journals such as the Cornell Hospitality Quarterly, Journal of Pricing and Revenue Management, and the Journal of Service Management. She has also led numerous executive seminars on revenue management, capacity management, and data-driven strategy.