A new trend in China is turning the “Direct Bookings” paradigm on its head. A hybrid model between third-party distribution and direct bookings is taking Read More

It’s the middle of a pandemic. Do you know what your revenue managers are up to? Even before work from home and Zoom-only interactions, the Read More

The hospitality industry grows more and more competitive each day with the emergence of new hotel brands and other industry players. The key to succeeding Read More

The market is poised for boutique hotels to make an impact on the hotel industry like they never have before. With an expected soft landing Read More

Do you find your website generating a large volume of traffic but not yielding enough conversions? This is one of the greatest challenges many hoteliers Read More

If you look at Instagram as a continent with 500 million inhabitants, then it will be a shot to the arm when you consider how Read More

This article is designed to include the keys to business planning and development success but there are changes occurring in our industry that require monitoring. Read More

Hotels are getting more people to join their loyalty programs than ever before. Now they just need to raise their engagement levels to keep them Read More

Besides providing reservations sales training and telephone mystery shopping for the lodging industry, many companies have hired me to do consulting regarding their overall sales Read More

A new upscale hotel development without a spa or wellness centre? Quite probably no. What not that long ago was a differentiating service element now Read More