Recent Articles

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What a Booking Misunderstanding Might Caused to a Guest Exclusive

Blog On Mar 16, 2010  By  0

This is a true story by one guest about a problem with a hotel honoring a room price. Through the internet the guest tried to Read More

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What a Booking Misunderstanding Might Caused to a Guest Exclusive

Reservation On Mar 16, 2010  By  0

This is a true story by one guest about a problem with a hotel honoring a room price. Through the internet the guest tried to Read More

Spa 52

Spa revenue management. Part II

Spa On Mar 16, 2010  By  0

By Sheryl E. Kimes & Sonee Singh Perishable inventory. One might think of a spa’s inventory as its rooms and therapists, but instead, spa inventory Read More

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Spa Revenue Management. Part I

Spa On Mar 16, 2010  By  0

By Sheryl E. Kimes & Sonee Singh In principle, spa managers should be able to apply revenue management to spa operations. To do so, however, Read More

So You're a Hotelier on LinkedIn part 5

So You're a Hotelier on LinkedIn part 5

Linkedin On Mar 13, 2010  By  0

Using LinkedIn to find a job or to advertise your company/services: While LinkedIn has an in-build job board, which you can access from the menu Read More

improving hotel customer service

Five tips to improving hotel customer service with user generated reviews

Hospitality On Mar 10, 2010  By  0

Providing a consistent level of quality customer service is always a work in process for hotel managers.  Couple that with the fact that the labor Read More

Let’s Put Some Sense in Room Rates

Pricing On Mar 8, 2010  By  0

There always seems to be some confusion about all the different rates offered at a hotel. Recently I distributed a memo to some of our Read More

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First Step In Maximizing Reservations Sales: Believe It’s Possibl

Reservation On Mar 8, 2010  By  0

As a hospitality industry sales/strainer, it’s extremely interesting to observe reactions of managers and decision makers to solicitations and proposals for reservations training services.  Interestingly, Read More

Linked in and Hotels 4

So You're a Hotelier on LinkedIn part 4

Linkedin On Feb 26, 2010  By  0

More about LinkedIn Applications and a number of other useful LI things to do: Apart from the five LinkedIn application discussed in my previous post, Read More

Linked in and Hotels 3

So You're a Hotelier on LinkedIn part 3

Linkedin On Feb 22, 2010  By  0

By now, you should have mastered the basics of using LinkedIn and may be starting to wonder what else you can do or how LinkedIn Read More