Recent Articles

Integrity Pricing

Integrity Price during the Economic downturn

Blog On Mar 16, 2010  By  0

Tough times require creative solutions not just business as usual!  Not only are hotels being buffeted by the economy but also by the new competitive Read More

Integrity Pricing

Integrity Price during the Economic downturn Exclusive

Pricing On Mar 16, 2010  By  0

Tough times require creative solutions not just business as usual!  Not only are hotels being buffeted by the economy but also by the new competitive Read More

tel Reservations Sales Training Tips

Hotel Reservations Sales Training Tips

Reservation On Mar 16, 2010  By  0

 For veteran hoteliers who are experiencing our industry’s fourth economic down-turn in the last twenty years, it is interesting to see how consumers are reacting Read More

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To get more bookings – work with – not against your central reservations providers

Reservation On Mar 16, 2010  By  0

As a member of the revenue management team, you are no doubt aware of the impact that your central reservations office or independent 800 voice Read More

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What a Booking Misunderstanding Might Caused to a Guest Exclusive

Blog On Mar 16, 2010  By  0

This is a true story by one guest about a problem with a hotel honoring a room price. Through the internet the guest tried to Read More

imagesCAPUB31B

What a Booking Misunderstanding Might Caused to a Guest Exclusive

Reservation On Mar 16, 2010  By  0

This is a true story by one guest about a problem with a hotel honoring a room price. Through the internet the guest tried to Read More

Spa 52

Spa revenue management. Part II

Spa On Mar 16, 2010  By  0

By Sheryl E. Kimes & Sonee Singh Perishable inventory. One might think of a spa’s inventory as its rooms and therapists, but instead, spa inventory Read More

Spa 31

Spa Revenue Management. Part I

Spa On Mar 16, 2010  By  0

By Sheryl E. Kimes & Sonee Singh In principle, spa managers should be able to apply revenue management to spa operations. To do so, however, Read More

So You're a Hotelier on LinkedIn part 5

So You're a Hotelier on LinkedIn part 5

Linkedin On Mar 13, 2010  By  0

Using LinkedIn to find a job or to advertise your company/services: While LinkedIn has an in-build job board, which you can access from the menu Read More

improving hotel customer service

Five tips to improving hotel customer service with user generated reviews

Hospitality On Mar 10, 2010  By  0

Providing a consistent level of quality customer service is always a work in process for hotel managers.  Couple that with the fact that the labor Read More