Types of Hotel Reservation

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A reservation in the hotel industry is an arrangement to have a room held for your use at a later time. It is a contract between the hotel and the guest, and it guarantees that the guest will have a room available when they arrive.

Reservation of the hotel accommodation is one of the important responsibilities of the front office department. A potential guest contacts a hotel for availability of the desired type of accommodation and any allied services that the hotel offers. The front office department needs to react to the enquiry of the guests.

For a guest, reservation increases the chances of a better deal for assured accommodation on arrival. For a hotel, reservation can enable a better management of guest experience during usual as well as peak seasons. Reservation procedure varies depending on the size and brand of the hotel and the reservation system employed.